Returns & Exchanges
At ISTO., we are committed to quality and transparency, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original condition. We aim to make the process as seamless as our designs to ensure you find your perfect fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all hangtags are attached and the garment is in its original, unwashed state.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to the exterior of your box, and drop it off at any authorized collection point.
Refund Processing
Once our workshop inspects the returned items, we will issue a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing